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Complaints Procedure

Our aim is to provide all our clients with an excellent level of service; however we recognise that occasionally things can go wrong. If you are not satisfied at any time with the service you have been given from Debt-Simple Limited, then please contact us on 0115 989 7309.

If you want to put your complaint in writing, then please address it to:

The Managing Director
Debt-Simple Limited
3-5 High Pavement
Nottingham
NG1 1HF

You can also put your complaint in an email to: customerservice@debtsimple.co.uk

On request we can provide you with a copy of our internal complaints procedure; this won't affect your right to refer your complaint onto the Financial Ombudsman Service at any time. A leaflet from the Financial Ombudsman Service 'Your complaint and the ombudsman' will be provided with our internal complaints procedure.

Financial Ombudsman Service -
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

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